Clarification regarding Post Office Life Insurance Rules - 2011
Department of Posts, Ministry of Communications &
Information Technology, Government of India
Chankyapuri Post Office Complex, New Delhi – 110021
No. 25-1/2011-LI (Pt)
Dated – 13.12.2011
All Head of Circles
Addl. Director General (APS)
Sub: - Clarifications regarding Post Office Life Insurance Rules – 2011
Post Office Life Insurance Rules 2011 have been notified on 28.04.2011 and copies thereof have
been sent to Circles vide Chief General Manager (PLI) DO letter of even No. dated 06.07.2011. It is
mentioned in Para 2 (viii) and 2 (ix) of the DO letter ibid that Divisional Heads can revive lapsed
policies and also they can sanction loan. Further, in para 2 (x) it was informed that under Rule 52 (2)
of the rules ibid Divisional Heads are authorized to sanction maturity claims. It was further stated
that “to start with the competent authority has decided that in pursuance of provision contained in
Rule 52(2) of Post Office Insurance Rules-2011, Divisional Heads can sanction claims upto Rs. 5 lacs
only.” However, some Circles have sought clarification on certain issues.
2. The same have been examined and the position is clarified as under: -
Doubts raised
Clarification
Neitehr there is regular branch for
PLI nor AAO for processing the
above cases in Divisional Office.
Hence, as to how to manage the
claim settlement by Divisional
Heads in the absence of AAO.
Whether ceiling of Rs.5 lakhs will
apply to Maturity & Survival
Benefit only or all kinds of claim
like revival, survival, loan,
maturity, surrender, death claims
etc.
Modules for surrender and
survival benefit (both PLI & RPLI)
for Divisions have not been
released by the Directorate, which
is causing inconvenience to the
customers.
There is space problem in
Divisional Offices for keeping
PLI/RPLI files, Hence, whether
claims can be sanctioned on the
Limit of Rs.5 lakhs is only in respect of
maturity claims. No power has been
delegated to Divisional Heads for sanction
of surrender value, death claims, survival
benefits etc. However, Divisional heads
are empowered to sanction loans and
reviving lapsed policies.
As regards verification of calculation,
calculations are system generated and can
be supervised by the existing supervisory
staff of Divisional Office. If required.
Necessary training may be imparted to
them.
It is not advisable to issue sanctioned of
maturity claims and reviving the policies
without files, as there is possibility of
wrong date entry in the system. It is
basis of the data available in the suggested to send all the case files to
system even when the files are concerned Divisions particularly in respect
kept in circle office.
of RPLI. In case it is too difficult to locate
the case files in Divisional Office due to
space constraint they may be kept in the
nearest HO or SO, which is located in a
Departmental building. This will help quick
settlement of maturity claims which
constitutes more than 80% of total claims.
Even, if there is problem of space, files of
maturity cases in next six months/one year
can only be sent in advance to Divisional
Offices.
Officials of PLI Section of Circle Adequate training to the staff of PLI
office have been assigned with the Section of Circles/Regions may be
job of marketing, procuring imparted.
business, training officials in
Divisions monitoring of PLI/RPLI
work etc. but their fitness/ talent/
other suitability etc. in this regard
is a concern.
1. This may be brought into the notice of all concerned.
Sd/-
(M. Venkateswarlu)
Addl. General Manager (PLI)
Information Technology, Government of India
Chankyapuri Post Office Complex, New Delhi – 110021
No. 25-1/2011-LI (Pt)
Dated – 13.12.2011
All Head of Circles
Addl. Director General (APS)
Sub: - Clarifications regarding Post Office Life Insurance Rules – 2011
Post Office Life Insurance Rules 2011 have been notified on 28.04.2011 and copies thereof have
been sent to Circles vide Chief General Manager (PLI) DO letter of even No. dated 06.07.2011. It is
mentioned in Para 2 (viii) and 2 (ix) of the DO letter ibid that Divisional Heads can revive lapsed
policies and also they can sanction loan. Further, in para 2 (x) it was informed that under Rule 52 (2)
of the rules ibid Divisional Heads are authorized to sanction maturity claims. It was further stated
that “to start with the competent authority has decided that in pursuance of provision contained in
Rule 52(2) of Post Office Insurance Rules-2011, Divisional Heads can sanction claims upto Rs. 5 lacs
only.” However, some Circles have sought clarification on certain issues.
2. The same have been examined and the position is clarified as under: -
Doubts raised
Clarification
Neitehr there is regular branch for
PLI nor AAO for processing the
above cases in Divisional Office.
Hence, as to how to manage the
claim settlement by Divisional
Heads in the absence of AAO.
Whether ceiling of Rs.5 lakhs will
apply to Maturity & Survival
Benefit only or all kinds of claim
like revival, survival, loan,
maturity, surrender, death claims
etc.
Modules for surrender and
survival benefit (both PLI & RPLI)
for Divisions have not been
released by the Directorate, which
is causing inconvenience to the
customers.
There is space problem in
Divisional Offices for keeping
PLI/RPLI files, Hence, whether
claims can be sanctioned on the
Limit of Rs.5 lakhs is only in respect of
maturity claims. No power has been
delegated to Divisional Heads for sanction
of surrender value, death claims, survival
benefits etc. However, Divisional heads
are empowered to sanction loans and
reviving lapsed policies.
As regards verification of calculation,
calculations are system generated and can
be supervised by the existing supervisory
staff of Divisional Office. If required.
Necessary training may be imparted to
them.
It is not advisable to issue sanctioned of
maturity claims and reviving the policies
without files, as there is possibility of
wrong date entry in the system. It is
basis of the data available in the suggested to send all the case files to
system even when the files are concerned Divisions particularly in respect
kept in circle office.
of RPLI. In case it is too difficult to locate
the case files in Divisional Office due to
space constraint they may be kept in the
nearest HO or SO, which is located in a
Departmental building. This will help quick
settlement of maturity claims which
constitutes more than 80% of total claims.
Even, if there is problem of space, files of
maturity cases in next six months/one year
can only be sent in advance to Divisional
Offices.
Officials of PLI Section of Circle Adequate training to the staff of PLI
office have been assigned with the Section of Circles/Regions may be
job of marketing, procuring imparted.
business, training officials in
Divisions monitoring of PLI/RPLI
work etc. but their fitness/ talent/
other suitability etc. in this regard
is a concern.
1. This may be brought into the notice of all concerned.
Sd/-
(M. Venkateswarlu)
Addl. General Manager (PLI)
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